SELECT CONTRACTOR
CODE OF PROFESSIONAL
RESPONSIBILITY
Gilstrap
Irrigation, Inc.
In keeping with the
highest standards of professionalism, a Rain Bird Select Contractor will
strive to:
- Continuously meet
the licensing and insurance standards required by local and state
regulators
- Respond to job
leads promptly
- Be prompt for all
sales calls and site inspections
- Ensure that crew
members and company vehicles present a consistent, professional
image
- Treat each customer
with respect
- Provide each
customer with a thorough system proposal, including an explanation of
the work to be done and the time required to complete the work
- Provide quality
system design and installation using professional grade products in
accordance with industry standards and applicable codes
(Goal: zero callbacks during
the fIrst year of operation)
- Provide the
homeowner a thorough "walk-through" of the completed system including
product location and operation
- Exceed customer
expectations by leaving each job site in the best condition
possible
- Respond to service
calls promptly
(Normally returns telephone calls within 1 to 2 business
days to arrange an appointment for service)
- Take advantage of
opportunities for professional and educational development
- Conduct all
business dealings in a legal and ethical manner
- Attend distributor
meetings and training sessions deemed necessary by your distributor
and/or the Rain Bird Select Contractor Program
Any Rain Bird
Select contractor who does not adhere to these responsibilities or who
provides substandard installation or service quality may be removed from
the program.
Rain
Bird Sales, Inc.
970W. Sierra Madre Avenue, Azusa, CA 91702-1752 -
Phone (626) 812-3462 - Fax (626)
812-3411 |
